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HELP

Questions about text4price? If you can't find the answer here, please feel free to contact us.


GENERAL QUESTIONS ABOUT THIS SERVICE

What is the service?

text4price is a new service which allows you to compare product prices via SMS text message when you are on the high street away from your computer.

What is text messaging?

SMS text messaging is a popular method of sending short messages using the keypad on your mobile phone. SMS stands for Short Messaging Service.

What is the cost to me?

text4price does not charge you to use the online part of our service. We only charge for successful searches from your phone. This costs 25p plus your normal network operator charges however, we do not charge you if we are unable to find a match with your search request.
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GETTING STARTED

What is the text4price number?

Text 'Find ' to 84070. Why not create a new contact in your phone's address book, call it text4price, and save the number 84070

How do I use text4price?

  1. Find a product - This could be in a high street store, a newspaper or magazine, in fact anywhere you want to find the lowest price for a product.
  2. Text us - Send 'Find ' plus the product you are looking for to 84070. For example, to check the lowest available price for an ipod mini send the following to 84070

    Find ipod mini

    The system is not case sensitive.
  3. Go online - A list of all the productsyou have beenj searching for will be waiting for you at www.text4price.com. Login using your mobile phone number and password.
You can change these details at any time by registering at www.text4price.com. Registering with text4price also allows you full access to all of our features and shopping tools.

text4price tips
  • If possible, always try to send the manufactures part number rather than a generic name. For example send 'Find 26pf9946' rather than 'Find Phillips LCD TV'.
  • Look for the part number that's on the product, not the number that the shop has given the item.
  • All your message needs is 'Find ' plus the product you are searching for. There is no need to include words like 'price', 'online', 'lowest' etc.
  • You can ask for help at any time just send 'Find help' or 'Find h' to 84070.

What do I do get from text4price?

First time users will receive a message confirming their details and then a further message explaining how to use the service.

Every time you use text4price you get a message containing the lowest price from our database for the product you are searching for.

If we are unable to provide a matching product, you will not be charged for the service.

What if I need help?

Send 'Find help' or 'Find h' at any time, and we will get you on your way.
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PROBLEMS?

How do I report a problem?

Please email customerservices@text4price.com. Please include your telephone number, mobile operator and a short description of the problem.

Can I get help on my mobile phone?

Yes, just send 'Find help' or 'Find h' at any time to text4price on 84070 and we will get you started.

Is there a phone number I can call?

No. text4price does not offer telephone support at this time.
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QUESTIONS

Who are text4price?

text4price is a private company based in Swindon, Wiltshire, UK.

How is text4price funded?

text4price is privately funded at this time.

Does text4price work internationally?

At present the service is for UK users only.

What other services do you plan on rolling out?

Watch this space - we have many more innovative services planned for text4price. Our aim is to be the best mobile shopping comparison portal in the UK.
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GENERAL INDUSTRY QUESTIONS

Is text messaging like instant messaging?

Instant messaging was launched as a quick message service on computers which later became available for mobile phones. Text messaging is not instant, but does not require an expensive always-on internet connection.

What if I want to forward the results to a friend?

Most phones will allow you to forward from the messaging menu. Just find forward on the menu, and use your phone book to send the results to your friend.

How long does a text message take to receive?

Text messaging is not instant, but uses 'store and forward' technology to reach your phone. Messaging times vary according to the network operator, but typically take from 5 - 60 seconds.
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PRIVACY CONCERNS

OK, so what's the catch? Are you going so spam my mobile phone?

There is no catch. We link merchants with consumers who want to get the best price information wherever they are, and that's it. We don't send unsolicited messages to your phone. Please see full details of our privacy protection policy here.

Will you ever sell my personal details such as mobile phone number?

Our policy is never to sell your personal data.

How do I know my search is private?

We ensure your privacy by using industry standard 128-bit encryption. If you have security or privacy concerns please e-mail privacy@text4price.com.
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